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Senior Customer Care Specialist, Helsingfors, Finland

”We are here to make life of pets and pet owners easier, safer and more fun.” Musti Group is the largest pet specialty retailer in the Nordics. For us, more important than our size, is our vision to make life of pets and pet owners easier, safer and more fun. We have over 250 stores, of which are located in Finland, Sweden and Norway. We are proud of our customer service and blessed with excellent employee satisfaction. The combined sales of Musti Group is more than EUR 260 million. 

Do you think there is nothing better in this planet than animals? Do you get super excited every time you see a dog or a cat? You feel happy when able to help others? Look no further, because we need more paws to join our team and maybe you are just the right match! 

We are now looking for a Senior Customer Care Specialist  


As a Senior Customer Care Specialist you serve and support both our internal and external customers in product and nutritional questions. You are an expert in pet feeding and you also have knowledge on dog and cat behavior. You have understanding in food ingredients, food supplements and vitamins and are eager to learn more. You love to teach and train you colleagues and you have excellent interaction and influencer skills.


Your daily tasks will consist of versatile product inquiries in which you either answer directly to our end customers or provide our customer service agents with ready answers. You are responsible for establishing and developing processes as well as creating and updating instructions. You will have tight collaboration with our groups Category and Sourcing team and together you will share knowledge about products and customer needs. You communicate fluently in both written and oral in English and Finnish or Swedish or maybe even in all three languages. This task requires a Nordic and an local approach as you will be supporting our teams in Finland, Sweden and Norway. You are not afraid to take on product claims and feel comfortable to work in social media channels.


You are match for this position if you are an expert in pets, have a service-oriented attitude, have a Nordic approach, desire to offer world class experience to your customers and have a true passion to solve problems.


We offer you a diverse and an inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. We are an enthusiastic, professional and animal loving community in the Nordics waiting you to join their team!


Employment will start as soon as the right person is found. The position is a full-time employment and is located in the Musti Group office in Käpylä, Helsinki.


For questions, please contact our Head of Nordic Customer Service Center, Heidi Kimmo at +358 45 87 77 490 on Tuesday 30.4.2019 between 11.00-12.00, Tuesday 7.5.2019 between 12.00-13.00 and Tuesday 14.5.2019 between 12.00-13.00.


Please leave your application by 19.5.2019 at the latest. We will be screening applications during the application period and the position will be filled as soon as we find the right match. 



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Jobba hos oss

Att jobba hos oss innebär en spännande och utvecklande vardag i Sveriges största zoobutikskedja. Husdjur är en naturlig del av vår vardag – hela 95% av våra medarbetare har själva ett eller flera

djur. Delar du vår passion för djur, människor och förstklassig kundservice är du kanske vår nästa kollega? 

Vi ser fram emot din ansökan!



Arbetsplats & Kultur

Vi brinner alla för vår uppgift att leverera den bästa upplevelsen till våra kunder. Tillsammans jobbar vi som ett team för att uppnå detta och få fram det bästa i varandra. Våra värdeord talar sitt tydliga språk. ROA – Det ska vara roligt för dig som kund att besöka Arken Zoo. LÄRA – Våra medarbetare har olika spetskompetenser inom olika områden och de brinner för att få dela med sin kunskap till dig. VARA – Ibland behöver vi alla ett ställe att bara få vara, då kan du kila in i en Arken Zoo butik bara för att få vara. GÖRA – Vi arrangerar både lokala och rikstäckande event, t.ex. föreläsningar, tipspromenader och kaninhoppning.

Jobbar du redan på Arken Zoo?

Var med i rekryteringen och hitta din nästa kollega!


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