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Data scientist, CRM

Musti Group is the largest pet specialty retailer in the Nordics and owned by Private Equity firm EQT. For us, more important than our size, is our vision to make life of pets and pet owners easier, safer and more fun. We have over 200 stores located in Finland, Sweden and Norway. We are proud of our customer service and blessed with excellent employee satisfaction. The combined sales of Musti ja Mirri Group is more than EUR 300 million in different channels, including retail outlets and web shops in Finland, Sweden and Norway. In the Musti Group portfolio Musti Norge, Musti ja Mirri, Arkenzoo, Peten, Vetzoo, Trimmis and Vettris are part of the group.

Musti Group is in a very exiting transformation phase now, putting the customer first in everything we do and tailor the customer journey in all channels including in-store as well as digital for all brands within the group.

We need more paws to join us, as we are strengthening our Musti Group’s Analytics team for the future growth!

We are now looking for you, pro-active data-enthusiast! A successful candidate is passionate for sales, customers and digital.

Customer analyst and data scientist

As a customer analyst with data scientist knowledge you are responsible for improving our ROI of our customer communication. In this position you analyze the customer base development, campaign effectiveness and plan actions based on analysis and prediction. For the job, you need to build prediction models for the group, implement them and optimize them. We expect that you have much experience of customer analytics and digital metrics. You have excellent quantitative and analytical skills with a data-driven mindset and implementation skills

Main Tasks:

·       Be a dynamic and highly professional member of the Customer Analytics team

·       Be part of cross-functional teams for customer communication and personalization

·       Execute on analytical insights and present in internal and external fora

·       Responsible for the data quality for our customer data together with IT

·       Build, implement and optimize prediction models for customer relevance and profitability

 

Education:

·       B Sc or higher in relevant academic discipline

·       Experience from operative and analytical CRM and data work

·       Preferred experience from working with analysis in the context of digital media in Google Analytics or similar platform

·       Superficial (or deeper) knowledge of predictive analytics

·       Experience in working with tools for predictive analytics (e.g., R or Python)

·       SQL, Qlicksense, Google analytics

 

Experience:

  • Approx 2-5 years successful experience from advanced customer analytics
  • Experience and understanding of customer program building and development
  • Experience from digital arena
  • Experience from working with complex environment
  • Experience from driving transformation/change from A to B
  • Multi-national experience or demonstrative sensibilities that will enable effective cross-country relationships and activity

·       Experienced capability, knowledge and community builder

·       Experience of building, implement and optimize prediction models in communication throughout all channels

We offer you a diverse and inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. We are enthusiastic, professional and animal loving community in Finland, Sweden and Norway. If you share our passion for best possible customer experience, appreciate can-do spirit and have excellent social skills, and also have the strive to use data and technology to be able to do so you may very well be the person we are looking for!

In all our locations, we often have dogs in the office, so the work is not suitable for person who is allergic to pets.

The position is based in Stockholm or in Helsinki depending in the most suitable candidate.

For further information please contact our Chief Customer Officer Malin Nygren tel.+458 (0)72 985 00 90 or malin.nygren@mustigroup.com

We can only accept your application through the system we do not handle applications e-mails. Welcome with your application!

 

 

 

 

 

 

 

 

Eller vet du någon som skulle passa ännu bättre? Berätta för dem.

Kistagången 20b, Kista
164 40 Kista Kista, Stockholm Vägbeskrivning

Sverige

Kistagången 20b
164 40 Kista Vägbeskrivning

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